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About the Chase Ball
How does it move on its own?
There's a small motor inside. Tap it and it starts rolling. Every time it bumps into a wall or a piece of furniture, it changes direction, so your pet can't predict where it's going next.
What size pet is it for?
Small and medium dogs, and cats. The ball is about 2.2 in (5.6 cm) across. That's too small to be a safe toy for large dogs, who could swallow it.
Is it a chew toy?
No. It's built for chasing, not chewing. The silicone shell handles normal play, but strong chewers can damage any toy with electronics inside. Supervise play, and put the ball away when chase time is over. If the shell gets cracked or torn, stop using it and email us.
Does it work on carpet?
It runs best on hard floors and low rugs. Thick, shaggy carpet slows it down.
How do I charge it, and how long does a charge last?
It charges with the included USB-C cable. It pauses on its own when your pet stops playing, which saves battery. Run time depends on how much your pet plays, so we don't promise a fixed number of hours.
Will my dog actually like it?
Most dogs who love to chase go for it, but every dog is different. If yours isn't into it, our 30-day guarantee covers you.
Shipping
How much is shipping?
Free, with tracking, on every order within the United States.
How long will it take?
Orders leave our US warehouse within 1–3 business days and usually arrive 4–8 business days after they ship.
Will it arrive before Christmas?
Order by December 12 for delivery before Christmas. Orders after that still ship fast, but we can't guarantee delivery by December 25.
Do you ship outside the US?
Not yet. We currently ship to US street addresses only (no PO boxes).
Where's my order?
See Track your order. Your tracking link is emailed to you as soon as your order ships.
Returns and refunds
What's your guarantee?
If your order arrives damaged, stops working, or your pet just isn't into it, email us within 30 days of delivery and we'll make it right with a replacement or a refund. Full details are in our refund policy.
Do I have to send it back?
For damaged or defective items, no. For "not a fit" refunds, usually not. If we do need it back, we'll tell you how and cover the return label.
How long do refunds take?
Once approved, the refund goes back to your original payment method. Your bank may take 5–10 business days to post it.
Can I cancel my order?
Yes, if it hasn't shipped yet. Email us as soon as you can and we'll cancel it and refund you in full.
Orders and payment
Is checkout secure?
Yes. Checkout is handled by Shopify, with encrypted payment processing. We never see or store your full card number.
Can I change my shipping address?
Email us right away with your order number and the correct address. If the order hasn't shipped, we'll update it.
How do I contact you?
Email support@goodtireddog.com or use our contact form. A real person reads every message.